Introduction and scope
This Privacy Statement describes how MagilHub., (collectively “MagilHub”, “we”, “us” and/or “our”) collects and manages your personal information (i.e. any information that relates to an identified or identifiable individual) as part of providing our Services (defined below). This Statement primarily covers:
* Merchants: businesses that have expressed interest in using the Services or have contracted with MagilHub to provide the Services within their restaurants
* Merchant Employees: employees of our Merchants that use the Services and
* Diners: individuals that use the Services at one of our Merchant’s restaurants or directly through MagilHub
Please note that our Merchants are independent third parties that maintain their own business practices and policies outside of their relationship with MagilHub and their use of the Services. As a result, unless provided otherwise in this Statement, we are not responsible for the privacy policies or data practices of our Merchants, who may maintain separate policies and practices. If you are a Merchant Employee, your employer is responsible for providing any additional required notices or information to you regarding its privacy practices outside of this Statement.
By using the Services and/or providing us with your personal information, you acknowledge that your personal information will be processed and used in the manner set out in this Privacy Statement.
Definitions
Here are a few other terms we use throughout this Privacy Statement that you should know:
* “Services” refers to services and products (including both hardware and software) developed by us from time-to-time, including:
* Check-in
* Menu
* Order
our application programming interfaces (“APIs”)
* “You” and/or “your” is a Merchant, a Merchant Employee, a Diner, a visitor to one of our websites or other covered data subject.
Personal information we collect
Personal information collected through the Services
1. Merchants
If you are a Merchant, we may collect personal information from you in connection with your service agreement and use of the Services, including but not limited to, as applicable,
* your name
* address
* email
* date of birth and
* phone number
* Fax
As part of our application process and agreement to provide the Services, we may also collect additional information such as your tax identification number or GST IN, national identification number etc.
2. Merchant Employees
If you are a Merchant Employee, we may collect personal information about you through your use of the Services. This includes:
* your name
* email
* phone number
* employee identification number
* address
* date of birth and
* information relating to your role, such as your job title, wage rates and salary and hours worked
3. Diners
We collect information from you through your use of the Services (as provided and developed by us from time to time), which includes the Check-in/Booking, Ordering and payment feature.
Depending on which Service you have used, personal information collected may include:
* your name;
* contact details such as your phone number and email;
* your address and other general location details;
* transaction information and details (e.g. history of goods/services ordered, date, payment method and amount of payment);
* account and profile information such as your username and password; and
* your feedback in relation to your experience at our Merchants’ establishments (if you choose to provide it).
In all cases, the actual personal information collected will vary depending on the Services being used.
Personal information collected from other sources
Depending on whether you are a Merchant, a Merchant Employee, a Diner or a visitor to one of our websites, we may also collect personal information about you from third parties including our business partners, data providers, identity verification services, credit bureaus (if applicable) and credit card companies. We may also collect information from you that is publicly available. For example, if you interact with us through various social media channels.
Information collected automatically
We collect information automatically when you visit our websites, use our mobile application(s) or use our online services such as online ordering. Information collected automatically by cookies, web beacons or other similar technologies (described in the “Cookies and other tracking technologies” section of this Statement) may include:
information about your device, such as your device type/model, number and device ID (e.g. MAC address);
information about your browser, settings (e.g. language) and operating system;
your internet protocol (IP) address (including in some instances, your perceived location);
unique advertising identifiers;
transactional and purchase information; and
browsing and usage activity, such as the referring domain, what websites/content you have viewed or actions you have taken on a particular website.
Depending on the Services being used or the websites you access, we may also collect geolocation information through your devices. For example, we may show you what restaurants in your area are available within our mobile application(s). This information may be collected via GPS, Bluetooth, cellular or WiFi technologies. You can adjust your settings at the device or browser level to disable the use of these technologies.
How we use personal information
We use personal information to:
To provide, maintain and support our Services, including
to provide updates, support and training related to the Services;
to determine the suitability of individuals in relation to their use of certain Services;
for contracting and agreement purposes;
to process transactions and payments through the Services;
to enable our Merchants and our Merchants Employees to access and use the Services, including information that you have provided as part of using the Services; and
to provide online services, including verifying your identity, as well as diagnosing technical and service issues.
To manage our business and for internal operational purposes, including
analyzing the performance of our Services;
workforce development;
creating and developing analytics for the benefit of our business and the business of our Merchants;
research purposes, including the development of new products;
assessing the effectiveness of Services; and
improving our Services.
To personalize your experience, including
using transactional data and order histories to provide recommendations when using our Services or those of our Merchants; and
using analytics and profiling technology to personalize your online experience.
To advertise and market to you, including
sending you marketing communications, either directly or through a third party, in relation to our existing or new Services that we think might interest you; and
enabling our Merchants, either directly or through a third party, to advertise their products and services to you.
Any communications sent to you pursuant to this section shall either be permitted under the applicable law or with your consent. Please see the “Your rights and choices” section of this Statement for more details on opting out of these communications and updating your preferences.
To communicate with you or provide information you have requested, including
to provide notifications in relation to your purchases or accessing services;
sending you white papers and other materials from our website;
providing you with our newsletter, podcast and other subscription materials;
sending you digital receipts; and
responding to feedback that you have provided in relation to your experience using one of our products or Services or those of our Merchants.
For legal, compliance and security-related purposes, including to
secure and protect our network and systems;
identify and protect against fraud and other crimes;
establish, exercise or defend legal claims;
fulfilment of our contractual obligations; and
monitor and report compliance issues.
How we share information
MagilHub may share personal information as part of providing the Services and for the purposes described within this Statement. This includes:
with our Merchants and our Merchant’s Employees for the purposes of providing the Services to you, fulfilling your requests and for the other purposes described in this Statement;
with our business partners (including our integration partners) in order to provide, maintain and improve our Services;
with our parent, subsidiary, or affiliate companies, agents (if any) for the purposes outlined above;
with third parties to provide, maintain, and improve our Services, including service providers who access information about you to perform services on our behalf, such as hosting and information technology services, payment services, identity verification and fraud prevention services, marketing and advertising services, data analytics and personalization services and customer support services. Please note:
in connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, divestiture, or dissolution of all or a portion of our business; and
if we believe it is necessary to:
protect our rights or property, or the security or integrity of our Services;
enforce the terms of our terms of service or other applicable agreements or policies;
protect us, users of our Services, or the public from harm or potentially prohibited or illegal activities;
investigate, detect, and prevent fraud, security breaches; or
comply with any applicable law, regulation, legal process, or governmental request.
We may also share aggregated and/or anonymized information derived from the Services that does not directly identify you, including device information and information derived from cookies and log files with third parties for the purposes described in this Statement.
How we protect your information
We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The third party service providers with respect to payment gateway and payment processing are all validated as compliant with the payment card industry standard (generally referred to as PCI compliant service providers).
We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information for your MagilHub account with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions.
Retention of personal information
We retain personal information as long as reasonably necessary to provide the Services, carry out the purposes described in this Statement or as otherwise required in order to comply with our records retention periods (which reflect the applicable law). For example, we may retain information about users of our Services in order to comply with our legal and regulatory obligations or to protect our interests as part of providing the Services.
Cookies and other tracking technologies
MagilHub, as well as third parties described in this Statement may use cookies, web beacons and other tracking technologies as part of providing the Services and for the purposes described in this Statement. This includes:
Cookies: A small text file placed and saved in your browser when you access our Websites and potentially the websites of our Merchants, business partners and other third parties. We use both session cookies (i.e. cookies that are stored only for a specific website visit) and persistent cookies (i.e. cookies that are stored beyond a specific website visit) to provide the Services and for the purposes described in this Statement. These cookies may be set by us (first party cookies) or set by third parties that collect information on our behalf (third party cookies), such as Google Analytics.
Web beacons: A small graphic file placed on a website (or websites) or email that tracks your activity and monitors your behavior. We use web beacons within our Services to collect usage and performance data.
As part of using the Services, we use these technologies as well as similar technologies within our Services and across our Websites. Examples include:
to provide our Services;
to uniquely identify you and/or your device;
to store your preferences as part of providing the Services;
for personalization and targeted advertising purposes (including across your devices and applications);
for security and fraud-prevention purposes;
to analyze and monitor the performance of our Services;
to improve and develop new Services; and
to understand your use of the Services over time.
There are ways to control and/or reject the setting of cookies and similar technologies within your browser settings. As each browser is different, please consult the “help” menu within your browser.
For additional information about cookies and how to control their use on various browsers and devices, you can visit http://www.allaboutcookies.org. Please be aware that depending on the Services being used, restricting cookies may prevent you from accessing and using all or part of the Services.
Your choices about online ads
We support the self-regulatory principles for online advertising (“Principles”) published by the Digital Advertising Alliance (“DAA”). This means that we allow you to exercise choice regarding the collection of information about your online activities over time and across third-party websites for online interest-based advertising purposes. More information about these Principles can be found at www.aboutads.info. If you want to opt out of receiving online interest-based advertisements on your internet browser from advertisers and third parties that participate in the DAA program and perform advertising-related services for us and our partners, please follow the instructions at www.aboutads.info/choices, or http://www.networkadvertising.org/choices/ to place an opt-out cookie on your device indicating that you do not want to receive interest-based advertisements. Opt-out cookies only work on the internet browser and device they are downloaded onto. If you want to opt out of interest-based advertisements across all your browsers and devices, you will need to opt out on each browser on each device you actively use. If you delete cookies on your device generally, you will need to opt out again. If you want to opt out of receiving online interest-based advertisements on mobile applications, please follow the instructions at http://www.aboutads.info/appchoices.
Please note that when you opt out of receiving interest-based advertisements, this does not mean you will no longer see advertisements from us or on our online services. It means that the online ads that you do see from DAA program participants should not be based on your interests. We are not responsible for the effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs. In addition, third parties may still use cookies to collect information about your use of our online services, including for analytics and fraud prevention as well as any other purpose permitted under the DAA’s Principles.
Your rights and choices
Managing your information
We want to ensure that you have the necessary tools at your disposal to manage your personal information. It is also important that you ensure that you information is accurate and up to date. Your ability to update and manage your personal information will differ depending on your relationship with MagilHub and what Services you use. For example,
As a Merchant, for certain services, you may access, change or correct certain account information at any time by logging into your account. In other instances, please contact our customer success team.
As a Merchant Employee, please reach out to your Merchant Employer.
As a Diner, depending on the Services you use, you may be able to access, change and update your information through an account created as part of the Services. If you are a Diner and would like to have your account deleted or have other questions about your Account, please contact
support@magilhub.com
In other instances, if applicable, see the instructions provided as part of the Services or contact us as described in the “How to contact us” section of this Statement. We may need to verify your identity before changing or correcting your information. In certain instances, we may not be able to make the correction or accommodate the request due to legal, contractual or technical restrictions.
Please note that depending on your status and location, you may be entitled to additional information rights in relation to the processing of your personal information. For more information regarding these rights, and the locations where these rights are available, please see the applicable addendums in this Statement.
Managing communications
As part of providing the Services, MagilHub (whether directly or through a third party), may send you:
Marketing communications: Depending on the nature of our relationship and the Services being used, we may send you marketing and other promotional communications. You can opt out by contacting us at support@magilhub.com. Opting out of one communication will not necessarily opt you out of all marketing communications. Please note that you may still receive certain non-marketing communications after opting out. These messages may include transaction-specific communications, messages as part of a loyalty program or account-specific communications.
In certain cases, our Merchants may also send you marketing and promotional communications as part of the Services, including when you visit a Merchant using MagilHub. In these instances, please follow the instructions within those messages or reach out to the Merchant directly.
Other communications: As part of your interaction with our Services, you may receive various non-marketing communications from MagilHub. These include:
notifications sent by Merchants as part of our Services, such as table status, ETA notifications;
responding to feedback that you have provided in relation to the Services of MagilHub or one of our Merchants;
account or program-specific messages as part of your use of the Services; or
messages associated with contests, competitions or promotions that you have elected to participate in.
For additional information about how we communicate with you, please contact us at support@magilhub.com
Security
We implement appropriate administrative, technical, and organizational security measures to protect your personal information against unauthorized access, disclosure, damage or loss. However, even though we have taken measures to protect your personal information, we cannot guarantee that the collection, transmission and storage of personal information will always be completely secure.
Links to other websites
This Privacy Statement only applies to information collected when visiting our websites or otherwise using our Services. While visiting our websites or using the Services, you may be directed through links to third-party websites or services that are not operated or controlled by us. For example, the websites of our Merchants or business partners that provide services as part of this Statement. We are not responsible for the privacy practices and policies of these third parties. As a result, we encourage you to review the privacy policies of these third-party websites as their practices may differ from ours.
Children
Our Services are not targeted or directed at children under the age of 13, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided personal information to us, we encourage the child’s parent or guardian to contact us as described in the “How to Contact Us” section of this Statement to request that we remove the information from our systems. If we learn that any personal information we collected has been provided by a child under the age of 13, we will promptly delete that personal information.
How to contact us
If you have questions or concerns about our Privacy Statement or practices, you can reach us at:
support@magilhub.com
Changes to this Privacy Statement
From time to time, we may revise this Privacy Statement in order to comply with the applicable law or our changing business practices. Unless we are required by the applicable law to provide a prescribed form of notice and/or obtain consent, updated versions of this Statement will be posted on this website. Please check this website and this Privacy Statement regularly for updates. .